All dresses are automatically insured for loss or damage at 50% of the purchase price whilst in transit and during the process where it is found that the cleaning method is at fault.

In instances where there is no care label in the dress, or if the cleaning process advised by the manufacturer is contrary to our knowledge or professional recommendation, we may ask for you to complete an owner’s risk form.

In the extremely unlikely event that a claim is necessary, an independent valuation may be obtained.

Whilst your dress may look clean to the naked eye, it’s likely that any marks and stains that are not currently visible will darken over time, making them very difficult or even impossible to remove.

There are several ways a dress can become damaged in storage, particularly if it has not first been properly cleaned. Even if having your dress professionally cleaned is done as a precaution, it’s a precaution we would always recommend to take.

Once clean, your dress needs to be stored away to prevent it from becoming damaged over time. Unlike plastic coverings, a properly constructed wedding dress box will allow the fabric to breathe, thereby mitigating the risk of mildew or oxidisation. A box will also protect the dress from being exposed to sunlight and dust, which would otherwise cause uneven marking and discolouration of fabric over time.

Textile care experts recommend boxing your dress before storing it in a spare room. Keeping your dress in the attic is not advised, as there are regular extremes of temperature and this will not be good for the fabric.

The first main risk when it comes to storing your dress is mildew. When your dress is subject to changes in temperature, the moisture in the air condenses, causing damp patches and resulting in mildew. This is especially likely if the dress is stored in polythene.

Another risk to consider is oxidisation of the fabric, which can cause discolouration and usually occurs as a result of using unsuitable packaging materials to store your dress.

The third main risk is fading or discolouration of the fabric due to sunlight, so it’s important to keep your dress in a dark space, away from direct sunlight. You should also be wary of dust, as over time, dust can cause damage to the fabric.

Our wedding dress storage boxes are both beautiful and durable, enabling you to safely store your wedding dress without fear of it perishing over time. Handmade in the UK using 100% recycled, specially milled pH-neutral board, our boxes allow the fabric of your dress to breathe whilst also protecting it from light, dirt and dust.

Our service does not include any repairs to your garment.

Yes. It is very important that your dress is packaged properly ready for transportation to our site.

We use a third-party courier, so a sturdy box is essential to protect your dress during transit. Please note that your gown will not be insured if sent to us in packaging that’s unsuitable.

The process takes approximately up to 5 weeks from the dress being collected to it being returned back to you, beautifully clean and freshly pressed! Once you proceed with the order, you will be advised on a return date by choosing the most convenient delivery date.

Please print off a copy of your order form and put it in your box with your garment.

You will need to address the parcel to:

Carlton Cleaners t/a Treasured Possession,
13 Holcombe Brook Precinct,
Longsight Road,
Ramsbottom,
Bury,
BL0 9SH